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Current AMA Consulting Group Job Openings

AMA Consulting Group is truly an AMAzing place to work.  AMA is on the forefront of industry and is leading the way to provide exceptional opportunities for growth. A fully remote workforce, we use top-tier technology and innovative means to foster a traditional office atmosphere. 

A workplace dedicated to diversity, excellence, and giving back, AMA has won numerous awards for excellence in leadership, innovation, and our community. We offer comprehensive benefit plans, paid parental leave, a fantastic employee assistance program, and generous time off opportunities, including PTO, Holidays and personal days. We are an organization that truly cares about the growth and balance of our employees and offer programs that truly support employees achieving their highest potential. Join AMA today and allow your strengths to shine.  If you are looking for contractor opportunities with AMA Consulting Group please click HERE.

Title: Sr. Data Analyst
Location: Remote/ (must reside in either AZ, FL, IL, MT, SC, NC, TN, TX, VA or AL)
Status: Full-Time/Exempt

The Objective of the Position

The Sr. Data Analyst perform various functions, which primarily involves providing analytic and technical skills necessary to innovate, build, and maintain well-managed data solutions and capabilities to solve business problems.

Sr. Data Analyst Responsibilities

  • Provide innovative analytical insights
  • Conduct detailed data analysis on data used across business units to evaluate business processes and improve on/create new features.
  •  Respond to data and product related inquiries in real-time to support business and technical teams.
  •  Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers.
  • Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization.
  • Responsible for developing and executing tools to monitor and report on data quality.
  • Responsible for establishing appreciation and adherence to the principles of data quality management, including metadata, lineage, and business definitions.
  • Provide support to Tech teams in managing security mechanisms and data access governance.
  • Collaborate with key stakeholders to design, implement, and improve business processes in compliance with state requirements and statutes in a government environment.
  • Identify metrics to be used in reports and dashboards, and ad-hoc analysis needed by the business. Contextualize your analysis for key stakeholders to enable decision makers to make better business decisions.
  • Own and develop relationships with partners, working with them to optimize and enhance our integration.
  • Communicate key insights and findings to product team.
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.

 Sr. Data Analyst Requirements

  • At least 3+ year of Predictive Analytics, Improvement, or Business Analysis experience is preferred. Strong knowledge of Descriptive and Predictive Analytics.
  • Proficient in Microsoft Power BI, Microsoft Excel and SQL.
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
  • Basic knowledge in generating process documentation.
  • Strong written and verbal communication skills including technical writing skills.

Education/Experience Required

  • Bachelor’s degree in Data Science, Computer Science, Information Technology, Big Data, Machine Learning, or a related field.
  •  5+ Data Analyst experience.
  • 5+ Years managing long-term programs or projects.
  • Advanced skills in Microsoft Applications Previous remote work experience preferred.

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Title: Jr. Data Analyst
Supervisor: Director, Systems Development & Innovation
Location: Remote (must reside in either AZ, FL, IL, MT, AL, SC, NC, TN, TX or VA)
Status: Full-Time/Non-Exempt

The Objective of the Position

The Junior Data Analyst collects and analyzes data to identify trends and provide clients or management with valuable information that they can use to improve marketing, operational and businesses practices. Their main duties include identifying, gathering, analyzing data and making their insights accessible to the company through easy-to-understand graphs, charts, tables and reports.

Jr. Data Analyst Responsibilities

  •  Managing master data, including creation, updates, and deletion.
  •  Manage users and user roles.
  •  Provide quality assurance of imported data, working with quality assurance analyst if necessary.
  • Organize and transform information into comprehensible structures.
  • Supporting initiatives for data integrity and normalization.
  • Prepare reports and present to management or clients.
  • Training end users on new reports and dashboards. Assessing tests and implementing new or upgraded software.

Jr. Data Analyst Requirements

  • Strong verbal and written communication skills.
  • Strong IT and mathematical skills.
  • Detail-oriented with excellent organizational skills Attention to detail and analytically driven.
  • Education/Experience Required Bachelor’s degree in Math, Statistics, Computer Science or related field preferred 2+ years Data Analyst experience.
  • Experience with PowerBi, Podio and Cognito Forms.
  • High level experience with Microsoft Excel and Sharepoint .

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Title: Director, Housing Choice Voucher
Supervisor: VP of Project Management
Location: Remote/At-Home (must reside in either AL, AZ, FL, IL, MT, PA, SC, NC, TN, TX, or VA)
Status: Full-Time/Exempt

The Objective of the Position

The HCV Program Director provides leadership, day-to-day oversight, and direction to the HCV department.  The HCV Program Director is responsible for planning, development, implementation, and monitoring of the assigned HCV Projects.  They are responsible for interpreting federal, state, and local regulations regarding the implementation of programs, and make policy recommendations to ensure departmental compliance.  Additionally, through outstanding leadership, the incumbent works toward meeting department and company performance standards and goals.  Essential duties include working with the Department Managers and Supervisors; enabling them to foster a culture of customer service excellence, monitor production, provide training and coaching, conduct quality control, and ensure data integrity of transactions completed.  Collaborates with Department Manager and Supervisors to ensure compliance with PHA Administrative Plan, Standard Operating Procedures, and HUD Regulations for all projects.   

HCV Director Responsibilities

  • Collaborates with the Executive Team on the implementation of corporate and strategic visions
  • Foster and cultivate stakeholder relationship levels, as well as assist in identifying new business opportunities
  • Drafting of proposals and determining the cost-effectiveness of prospective service delivery
  • Monitors and reviews production, quality control, and data integrity of transactions completed by the department
  • Present staff reports
  • Promote open communication between teams, departments, and divisions
  • Oversee and approve direct report timesheets timely
  • Responsible for managing and training HCV supervisory and administrative staff
  • Set standards for providing excellent customer service
  • Facilitate staff meetings
  • Assist with development and implementation of department strategic plan
  • Establish and maintain strong collaborative relationships with internal staff and departments, owners, landlords, community, and other housing-related departments or agencies to achieve goals
  • Participate in the selection, training, motivation, and evaluation of assigned personnel; provide or coordinate staff training, ensures timely completion of performance plan, evaluations, and disciplinary actions
  • Oversee the day-to-day operations of HCV and specialty voucher programs
  • Assist in managing and coordinating the operation of the Housing Choice Voucher Program including Project-Based Vouchers
  • Review and approve HCV program-related course materials, both external and internal curriculum. Work with the training department in ensuring that all material is accurate and effectively delivered to clients and staff.  Provides guidance and instructions on the delivery and presentation of all HCV program-related course materials.
  • Coordinate the development and administration of the department’s budget and staffing needs; assist with budget forecasting, review and control programs and projects to ensure cost-effectiveness; monitor compliance with budget parameters and general financial policies
  • Ensure compliance with and achieve a high-performance rating on the Section Eight Management Assessment Program (SEMAP) key indicators
  • Provide oversight to the HCV Program to ensure the administration meets all HUD regulations
  • Provide corrective action plans if any program deficiencies are discovered
  • Remain familiar and current with U.S. Department of Housing and Urban Development programs and regulations.  Adjust policy and procedures as needed.
  • Create opportunities to strengthen the HCV team

HCV Director Requirements

  • Working knowledge of tenant/landlord law and contract administration.
  • Demonstrated work experience with a diverse, low-income population
  • Communicate effectively with a variety of clients, landlords, staff, and visitors, in a variety of situations
  • Experience working in a high-call volume and production environment with high-performance guidelines and stringent deadlines.
  • Excellent leadership skills
  • Knowledge of, and skilled in, risk analysis and data evaluation
  • Proficient knowledge of Microsoft Office
  • Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment

Education/ Experience Required

  • Bachelor’s degree in Business Administration, Public Administration, Housing Management, Social Science or related field
  • Housing Choice Voucher Program Management Certification required
  • 5+ years’ experience within the affordable housing industry to include experience in training, quality control, and audit practices
  • 5+ years’ experience supervising employees in a customer service-oriented environment
  • Bilingual a plus

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Title: Manager, Housing Choice Voucher Programs
Supervisor: Director, Housing Choice Voucher Programs
Location: Remote/At-Home (must reside in either AZ, FL, IL, MT, SC, NC, TN, TX, VA, or AL)
Status: Full-Time/Exempt

The Objective of the Position

The HCVP Manager is responsible for providing management and leadership required to support the daily operations of the Housing Choice Voucher Program project(s). The position responsibilities include a wide range of activities related to performance and regulatory compliance. The position will be required to coordinate with department staff and supervisors, ensuring projects and team are appropriately monitored, supported and performing as expected/required.

HCVP Manager Responsibilities

  • Responsible for managing HCVP supervisory and administrative staff
  • Assist in managing and coordinating the operation of the Housing Choice Voucher Program projects including special programs
  • Ensure compliance with and achieving a high-performance rating on the Section Eight Management
  • Assessment Program (SEMAP) key indicators and other audits as conducted
  • Provide oversight to the HCVP project(s) and staff to ensure the administration meets all HUD regulations and project requirements
  • Provide corrective action plans if any program deficiencies are discovered, including coordinating and/or conducting training to reinforce program policy and procedures
  • Monitor production, quality control and data integrity of transactions completed by staff by coordinating with Quality Control department for routine QC of staff work
  • Supervise and review work of staff as assigned
  • Serve as a point of contact to resolve non-routine issues for participants and landlords/owners
  • Perform other functions/duties as assigned
  • Present department information to Leadership team

HCVP Manager Requirements

  • Working knowledge of tenant/landlord law and contract administration.
  • Demonstrated work experience with a diverse, low-income population
  • Communicate effectively with a variety of clients, landlords, staff and visitors, in a variety of situations Eff 1/1/2022
  • Experience working in a high-call volume and production environment with high performance guidelines and stringent deadlines.
  • Knowledge of, and skilled in, risk analysis and data evaluation
  • Proficient knowledge of Microsoft Office
  • Strong public speaking and presentation skills

Education/ Experience Required

  • Bachelor’s degree in Business Administration, Public Administration, Housing Management or related field preferred
  • Housing Choice Voucher Program Management Certification received within the past 5 years
  • Housing Choice Voucher Specialist Certification received within the past 3 years
  • HQS Inspections Certification received within the past 5 years 5+ years’ experience within the affordable housing industry to include experience in training, conducting recertifications, SEMAP, quality control and audit practices
  • 5+ years’ experience supervising employees in a customer service-oriented environment

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Title: Human Resources Manager
Supervisor: Director of Human Resources
Location: Remote/At-Home
Status: Full-Time/Exempt

The Objective of the Position

The HR Manager will oversee all aspects of Human Resources practices and processes. The Human Resources Manager is the go-to person for all employee-related issues. They will manage activities such as job design, recruitment, employee relations, performance management, and talent management.  The HR Manager is important to business success as people are a business’s most important asset.  The HR Manager ensures a happy productive workplace where everyone works to realize the company’s established mission and objectives.  Promoting corporate values and shaping a positive culture is a vital aspect of a complete HR manager. 

Human Resources Manager Responsibilities

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy
  • Bridge management and employee relations by addressing demands, grievances, or other issues
  • Manage the recruitment and selection process
  • Support current and future business needs through the development, engagement, motivation, and preservation of human capital
  • Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization
  • Nurture a positive working environment
  • Oversee and manage a performance appraisal system that encourages high performance
  • Maintain pay plan and benefits program
  • Assess training needs to apply and monitor training programs.
  • Report to management and provide decision support through HR metrics
  • Ensure legal compliance throughout human resource management
  • Manage and Train HR Team

Human Resources Manager Requirements

  • Proven working experience as HR manager or other HR executive
  • People-oriented and results-driven
  • Demonstrable experience with human resources metrics
  • Knowledge of HR systems and databases
  • Ability to architect strategy along with leadership skills
  • Excellent active listening, negotiation, and presentation skills
  • Competence to build and effectively manage interpersonal relationships at all levels of the company
  • In-depth knowledge of labor law and HR best practices
  • Highly proficient in MS Office

Education/Experience Required

  • 5+ years’ experience in Human Resource Management
  • Human Resource Degree or equivalent preferred

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Title: Professional and Business Development Manager
Supervisor: Director of Business Development & Professional Services
Location: Hybrid: Remote w/ some travel required (must reside in AZ, FL, IL, MT, SC, NC, TN, TX, VA or AL)
Status: Full-Time/Non-Exempt

The Objective of the Position

The Professional and Business Development Manager is a hybrid role responsible for but not limited to overseeing the implementation of business objectives among the Company’s business development (sales), and professional services department as well as developing content for course curriculum and training materials. The goal is to drive sustainable financial growth, boosting sales and forging strong relationships with current and future clients. The Professional and Business Development Manager will be at the front of the company and will have the dedication to create and apply an effective sales strategy.

The Professional and Business Development Manager Responsibilities

  • Support the Business Development Department in executing a growth strategy focused both on financial gain and client satisfaction
  • Develop content to be used for company curriculum and training materials, Social Media interaction with existing and prospective clients
  • Conduct research to identify new markets and client needs
  • Support Director with professional services projects, including but not limited to communicating with clients, coordinating activities, adhering to deadlines, preparing reports, and providing general consulting and technical assistance support.
  • Maintain current client relationships and identify areas for growth
  • Reach out to and connect with potential clients, following up on leads and utilizing company CRM Aid in the development and submittal of Proposals
  • Update company project management tracking systems to ensure all project activities and communication is properly documented and tracked/managed.
  • Work with Director to ensure requirements are met, such as sales, numbers and profit goals
  • Attend conferences and other networking events on behalf of the Company and provide feedback and ideas
  • Provide trustworthy feedback and after-sales support, including reporting

The Professional and Business Development Manager Requirements

  • Strong understanding of RFP’s and proposal process. 
  • Strong understanding and comprehension of government regulations
  • Strong critical thinking and decision-making skills.
  • Dynamic, articulate and well-spoken.
  • Excellent organizational, time management and follow-up skills.
  • Strong interpersonal skills and extremely resourceful.
  • Thorough understanding of the HCV Program

Education/Experience Required

  • Bachelor’s degree in Business Administration or a related field.
  • HCV Certification preferred
  • 5+ years of experience working with Housing Programs i.e. HCV, Public Housing
  • 2-5 years of experience working in corporate sales, marketing or a related field
  • 2-3 years of experience working with Government RFP’s.

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Title: Accounting Manager
Department: Program Management
Supervisor: Project Controller
Location: Remote/ At-Home (must reside in AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)
Status: Full-Time/Non-Exempt

The Objective of the Position

Working for a fast-growing, dynamic team, the Accounting Manager will be a business collaborator in leading, making essential decisions that affect areas of business and financial operations, establishing goals, and overseeing the success of a team. This position requires strong analytical, reporting, and technical abilities and demands fast, but carefully thought-out results. Strong leadership and control of the work process from beginning to end are necessary. The job centers around understanding federal and state regulations, developing innovative approaches, systems, and technology, and analyzing and improving on old ones. A high level of expertise is expected and the ability to spot and correct errors and trends is important. Work must be done right and quickly while also focusing on accomplishing the goal and requiring the highest quality work from coworkers and subordinates. The Accounting Manager is responsible for managing, coordinating, and overseeing processes set forth by the Project Controller.

Accounting Manager Responsibilities

  • Understands requirements of various funding sources
  • Maintains knowledge of trends, best practices, and regulatory changes related to their program(s)
  • Assess current practices and procedures, and make recommendations for improvement
  • Oversee and manage the general accounting functions, including, but not limited to accounts payable, accounts receivable, general ledger
  • Responsible for planning, implementing, coordinating, and managing the daily activities and services of their assigned projects and/or program(s)
  • Organizing and establishing structure to streamline workflow, communication, and performance.
  • Providing instructions to employees while following governmental and company guidelines
  • Collaborating with the human resources department to identify, interview and hire employees
  • Organizing training and professional development opportunities for their team members
  • Evaluating employee performance by using a performance management system and setting goals for employees during each quarter
  • Delegating tasks to employees and give feedback regularly on their performance
  • Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships
  • Delegates and coordinates services to assure the best possible outcomes, and may also directly provide services as necessary in accordance with established policies and procedures
  • Position may include on-call and travel responsibility to meet program needs Ensures a safe, secure, and legal work environment by ensuring that the program is following regulatory practices that comply with HIPPA, AHCA and other applicable governmental regulations
  • Demonstrates effective cost management strategies, and coordinates resources
  • Demonstrates appropriate techniques in monitoring and evaluation of services and outcomes
  • Documents activities, records services and outcomes, and submits confidential reports as required
  • Understands the role of the interdisciplinary team, and encourages participation from all persons involved
  • Produces appropriate reports to internal and external customers as required
  • Ensures that assigned personnel are informed of all pertinent information they need to perform their roles effectively, and that they are held accountable for meeting all applicable administrative standards, practices and requirements
  • Effectively participates in assigned meetings, both internal and external
  • Professionally represents the company to all consumers, and to the public

Accounting Manager Requirements

  • Excellent written, verbal, and social communication skills
  • Skilled in process engineering and optimization Ability to recognize, evaluate, and resolve problems effectively
  • Ability to apply critical thinking and critical decision-making skills with management
  • Efficient office systems, reporting software, databases and other BI tools recommended
  • Ability to work cross functionally and influence appropriately
  • Advanced Microsoft Excel skills including VLookups and pivot tables
  • Experience with general ledger functions

Education/Experience Required

    • BA/BS degree in Finance, Accounting or a related field
    • Advanced credentials such as a Master of Business Administration / MBA are preferred
    • 5+ years’ experience in Accounting, Finance or a related field
    • 5+ years’ experience in a management role

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Title: Eligibility Specialist (“ES”)
Supervisor: ES Lead
Location: Remote/At-Home
Status: Full-Time/Non-Exempt

The Objective of the Position

The Eligibility Specialist will process various transactions and functions related to federally subsidized programs. Their tasks would include determining and documenting applicant and/or participant eligibility, income, rent and other contractual relationships within the parameters of the subsidized program. The ES operates under program policy, procedures and regulations including Federal, state and local regulations. The ES will be responsible for accurate and complete files/transactions, resolution of customer services cases and responsiveness to participant and client inquiries. This position requires that 16 files are processed daily in an 8 hour shift

Eligibility Specialist Responsibilities

  • Educate participants on program requirements and obligations
  • Conduct participant briefings as needed
  • Conduct eligibility and intake activities for program applicants & participants
  • Conduct routine recertifications within required time frames as needed
  • Determine client subsidy as needed Prepare/Execute client contracts as required by the program
  • Resolve concerns
  • Process all transactions within the programs required business systems and procedures
  • Maintain accurate and complete applicant/participant files
  • Respond to and resolve any quality control findings associated with work completed
  • Provide excellent customer service to participants, co-workers, clients and vendors
  • Handle all contacts(phone) accurately and professionally
  • Conduct all job functions in alignment with the program policies procedures, regulations and other state and local requirements
  • Ensure regular attendance and punctuality
  • Perform other duties as assigned

Eligibility Specialist Requirements

  • Possesses the ability to interpret laws, rules and regulations.
  • Able to execute tasks and assignments while maintaining adherence to deadlines
  • Able to solve problems independently
  • Ability to use computers and other forms of technology to gather data, communicate and report to other individuals and agencies.
  • Intermediate to Advanced skills in Microsoft Applications, including but not limited to Excel, Word and Outlook
  • Ability to type 35 WPM
  • High Attention to Detail
  • Ability to communicate professionally, verbal and written

Education/Experience Required:

  • Certification license related to federally subsidized programs would be preferred High School Diploma/ GED required
  • 1+ years’ experience in Data entry or related field

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Title: ERAP Compliance Specialist
Supervisor: Assistant Manager for Compliance.
Location: Remote/At-Home
Status: Full-Time/Non-Exempt

Objective of the Position

The ERAP Compliance Specialist is an operational support position where you would be independently responsible for overseeing and conducting quality assurance on ERAP productivity and performance for both AMA staff and clients. This position requires a superior understanding of the Emergency Rental Assistance Program and ability to apply regulations and ensure the quality of work performed. The position duties include a wide range of quality control activities to include, but not limited to, determining compliance needs for each project, evaluating accuracy of various processes, identifying areas of challenge and providing recommendations for improvement and ongoing training/development. Compliance Specialist Responsibilities Work with Assistance Manager of Compliance in determining quality control needs for each project Assist in the creation of new performance standards for projects as needed Provide recommendations on changes to existing performance standards Utilize existing performance standards to evaluate assigned items/processes to be audited Make ERAP quality control selections and perform reviews based on client/business needs Conduct all ERAP compliance activities in alignment with each client policies and procedures, HUD regulations and other state and local requirements Evaluate results of reviews, identifying areas of challenge Provide periodic reports to Project Manager regarding results of QC Provide recommendations on resolving challenges observed/discovered Perform other duties as assigned

Compliance Specialist Requirements

  • Strong knowledge of emergency rental assistance programs
  • Exceptional technical ability
  • Intermediate to Advanced skills in Microsoft Office Applications
  • Strong analytical skills Highly inquisitive Excellent interpersonal skills
  • Ability to type 35 WPM
  • High attention to detail
  • Ability to communicate professionally, verbally and written
  • Intermediate to Advanced problem-solving skills
  • Ability to quickly and effectively learn new systems and applications
  • \Ability to multi-task and jump from project to project as needed

Education/Experience Required

6 months tenure as a Eligibility Specialist and have worked on multiple teams or multiple levels Or have worked on Quality Assurance Team, Compliance, Fraud, or a technical escalations Team.

Key Measurable Performance Indicators

Be able to perform 15+ Completed Audits Files per day. Maintain a 30 Minutes per Aduit Average Maintain a 90% Audit accuracy rating.

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Title: Customer Support Manager
Supervisor: Director of Program Management
Location: Remote/At-Home
Status: Full Time/Exempt

The Objective of the Position

The Customer Support Manager is responsible for achieving results associated with the larger picture of the organization and its strategic goals with our Customer Support Call Centers. The Customer Support Manager will oversee the functional operations of the customer support call center and establish organizational processes and strategies and add improvements, as necessary. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others is essential.

Customer Support Manager Job Responsibilities

  • Uphold the values and goals of the company by performing duties to the best of your ability
  • Their main duties include implementing policies, and strategies and making decisions to improve quality, productivity, and efficiency levels along with creating an enjoyable culture.
  • The scope of the job may require effective delegation to proven people especially routine and repetitive details should be delegated but with responsibility for follow-up and accountability for timely results.
  • Establish, assess, and enforce customer service standards
  • Identify and assess key performance indicators
  • Create strategies to achieve goals
  • Long-term planning to create initiatives that further the company’s overall goals Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
  • Assessing and analyzing project budgets to find ways to minimize expenses and optimize profits Communicating with senior officials Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
  • Identifying opportunities to expand or shift courses in order to take advantage of changes in the market

Customer Support Manager Job Requirements

  • A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important.
  • The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised, and persuasive communication style.
  • Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position.
  • Proficiency in communicating clearly and concisely to senior management
  • Ability to assess project risk potentials and discover potential problems before they occur
  • Analytical problem-solving skills with attention to details Ability to set overall strategy and drive process improvement Excellent oral and written communication skills Proficiency in Microsoft Office (Outlook, Excel)

Education/Experience Required

    • 2+ years of Public Relations Experience /Education Required
    • Experience with the Government Sector Preferred but not required
    • 4+ years in Call Center Operations Management Required
    • Bachelor’s Degree in Business, or a related field or equivalent education required
    • Multi-team management experience required

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Title: Operations Manager 
Location: Remote/At-Home

The Objective of the Position

The Operations Manager will oversee their assigned projects’ organizational processes and add improvements as necessary. Their main duties include implementing policies, strategies and making decisions to improve productivity and efficiency levels and building a productive and enjoyable company culture. The Operations Manager is responsible for keeping track of the big picture and identifying potential areas of improvement.

Operations Manager Responsibilities

  • Uphold the values and goals of the company by performing duties to the best of your ability
  • Identify production goals and build out a strategy to achieve the goal
  • Assess and identify key performance indicators (KPI’s)
  • Long-term planning to create initiatives that further the company’s overall goals
  • Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
  • Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
  • Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
  • Communicating with the board or other senior officials about shifting company priorities and projects
  • Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
  • Identifying opportunities to expand or shift course in order to take advantage of changes in the market

Operations Manager Requirements

  • Demonstrated capacity for working in highly pressured & volatile environments
  • Proficiency in communicating clearly and concisely to senior management
  • Ability to assess project risk potentials and discover potential problems before they occur
  • Analytical problem-solving skills with an impeccable attention to detail
  • Ability to set overall strategy and drive process improvement
  • Excellent oral and written communication skills
  • Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
  • Proficiency in Microsoft Office (Outlook, Excel)
  • “Big picture” thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data

Education/Experience Required

    • Bachelor’s degree in Operations Management, Business, or a related field preferred
    • 5-7+ years management and operational leadership experience
    • Multi-team management experience

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Title: Accounts Payable Specialist
Location: Remote/At-Home
Status: Full-Time/Non-Exempt

The Objective of the Position

The Accounts Payable Specialist will be responsible for the financial processing of transactions for the Company. The Accounts Payable Specialist will be tasked with receiving, opening, and logging invoices on the ledger, as well as other duties like bank reconciliation, accounts payable invoice and data entry, and expense report handling. In order to be successful in this role, the Accounts Payable Specialist will need to be proficient in Microsoft Office applications, particularly in Word and Excel. An ideal candidate must have a good understanding of payments, the accounting process, and budgeting.

Accounts Payable Specialist Responsibilities

  • General ledger journal entries and credit card and bank account reconciliation
  • Process check requests and expense reports on a regular basis
  • Accurately review, code, and process invoices
  • Perform monthly reconciliations
  • Handle payments in an organized and timely manner
  • Develop and maintain Excel spreadsheets Internal credit card reconciliation when required
  • Ensure imaging of invoice supporting documents is timely and accurately performed
  • Assist with audit support as necessary
  • Assist in streamlining the accounts payable process
  • Work with account receivable clerk and others to resolve account issues when necessary
  • Handle expense reports
  • Compare purchase order, prices, terms of payments and other charges
  • Other responsibilities include pre-check run, batch reviews, 1099 administration and Vendor Management
  • Addressing payment issues and escalating when necessary

Accounts Payable Specialist Requirements

  • Excellent written, verbal and social communication skills
  • Proficient in Word, Outlook, and PowerPoint
  • Advanced abilities with Excel Comfortable using a computer for various tasks beyond general accounting
  • Able to handle supervisory responsibility if necessary
  • Understanding of payments, accounting, and budgeting
  • Strong time management and organizational skills
  • High degree of attention to detail
  • Able to work independently and prioritize tasks
  • Strong analytic abilities

Education/Experience Required

  • 2+ years’ proven work experience as an Accounts Payable/Receivable Specialist or relevant role
  • AS degree in Finance, Accounting, Economics or a related field preferred 

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Department: Program Management
Supervisor: Program Director or Program Manager
Location: Remote/At-Home (must reside in AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)
Status: Full-Time/Non-Exempt

The Objective of the Position

Working for a fast-growing, dynamic team, the Program Accounting Supervisor will be a key business collaborator in leading a team and preparing and examining financial records. The Program Accounting Supervisor is responsible for supervising, coordinating, and overseeing processes set forth by the Finance Team. They will also ensure records are accurate and taxes are paid.

Program Accounting Supervisor Responsibilities

  • Responsible for planning, implementing, coordinating, and supervising the daily activities and services of their assigned projects and/or program(s).
  • Accountable for the leadership and performance of assigned staff and for planning and evaluating program or project activities.
  • Delegates and coordinates services to assure the best possible outcomes, and may also directly provide services as necessary in accordance with established policies and procedures.
  • Position may include on-call responsibility to meet program needs.
  • Facilitates implementation and coordination of services.
  • Ensures a safe, secure, and legal work environment by ensuring that the program is following regulatory practices that comply with HIPPA, AHCA and other applicable governmental regulations.
  • Demonstrates effective cost management strategies, and coordinates resources.
  • Monitors and evaluates services and outcomes, assesses benefit value to cost, reviews plans for continuity of care, and facilitates plan modifications as indicated.
  • Assesses customer satisfaction and compliance with services.
  • Demonstrates appropriate techniques in monitoring and evaluation of services and outcomes.
  • Documents activities, records services and outcomes, and submits confidential reports as required.
  • Understands requirements of various funding sources Maintains knowledge of trends, best practices, and regulatory changes related to their program(s).
  • Understands the role of the interdisciplinary team, and encourages participation from all persons involved.
  • Produces appropriate reports to internal and external customers as required.
  • Ensures that assigned personnel are informed of all pertinent information they need to perform their roles effectively, and that they are held accountable for meeting all applicable administrative standards, practices and requirements.
  • Completes accurate and timely performance evaluations on assigned staff.
  • Effectively participates in assigned meetings, both internal and external.
  • Professionally represents the company to all consumers, and to the public.

Program Accounting Supervisor Requirements

  • Excellent written, verbal and social communication skills.
  • Skilled at process engineering and optimization.
  • Ability to recognize, evaluate, and resolve problems effectively.
  • Ability to apply critical thinking and critical decision-making skills with management.
  • Efficient office systems, reporting software, databases and other BI tools recommended.
  • Ability to work cross functionally and influence appropriately.
  • Advanced Microsoft Excel skills including VLookups and pivot tables.
  • Experience with general ledger functions.

Education/Experience Required 

  • BA/BS degree in Finance, Accounting or a related field.
  • Advanced credentials such as a Master of Business Administration / MBA or Certified Public Accountant / CPA are preferred.
  • 3-5+ years’ experience in Accounting, Finance or a related field.
  • 3-5+ years’ experience in Supervising a Team.

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Title: Project Controller

Supervisor: VP of Program Management

Location: Remote (must reside in either AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)

Department: Programs Management

Status: Full-Time/ Exempt



The Objective of the Position

The Project Controller will be responsible for overseeing the financial and external audit activities of our subsidized housing programs. Our Project Controller will provide strategic financial input which includes projecting and forecasting program funding on a project. The controller will also be responsible for accurate fiscal reporting, provide advice and guidance on the best use of funds to meet program objectives and implement processes to mitigate risk and reduce waste.


Project Controller Responsibilities

  • Implement consistent accounting policies, practices, and procedures across all programs, upholding federal and legal standards.
  • Coordinates the development of budget guidelines, annual legislative funding requests, and budget documents.
  • Manage and monitor accounts, ledgers, and reporting systems ensuring compliance with appropriate financial program standards and regulatory requirements as well as the requirements of contributions and government contracts.
  • Maintain internal control safeguards for the receipt of program funds, program disbursement budget and actual expenditures.
  • Coordinate auditing process to ensure that auditors have all the information they need to render an accurate judgment of the program’s financial state.
  • Stay apprised of all the local, state, and federal laws around the subsidized housing programs and they must ensure that the programs operate within the proper parameters.
  • Establish financial and operating benchmarks, budgets, program monitoring, and reporting standards.
  • Ensure timely delivery of weekly and monthly program budget reports.
  • Prepare schedules for outside auditors and represent the program in the conduct of the annual audit.
  • Develop and enforce internal controls to ensure protection of program assets, policies, procedures, and workflows.
  • Oversee and support finance team with dynamic leadership that creates an environment of trust and productivity.
  • Provide public relations and client relations support.
  • Recommends and participates in the development of program policies and procedures as interpreted from the federal and state regulations.
  • Compiles scheduled and special reports, analyses, and feasibility studies such as annual data summaries and program status reports.
  • Performs research and analysis to evaluate programs and develop recommendations for more cost-effective organization or funding mechanisms.
  • Performs miscellaneous job-related duties as assigned.

Project Controller Requirements

  • Exemplary history of financial program management.
  • Working knowledge of federal compliance regulations and reporting.
  • Strong analytical skills.
  • Strong Problem-Solving Skills.
  • Excellent communication and interpersonal skills, customer focused.
  • Proven ability to motivate and monitor staff development.
  • Keen analytical and problem-solving skills.
  • Strong excel skills.
  • Strong Communication and Presentation Skills.
  • Are dependable and not easily thrown by an unexpected shift in priorities.
  • Comfortable in a fast-paced environment with tight deadlines.
  • Understand the importance of upholding mission while being both accurate and efficient.
  • Strong verbal and written communication and time management skills

Education/Experience Required 

  • Certified Public Accountant.
  • Public Accounting Audit Experience.
  • Treasury Management experience.
  • 5+ years of experience in a mix of public and private industry accounting.
  • 2+ Supervisory experience.

Key Measurable Performance Indicators

To be determined.


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Supervisor: Director or Manager
Location: Remote/ At-Home (must reside in AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)
Status: Full-Time/Non-Exempt

The Objective of the Position
Working for a fast-growing, dynamic team the Financial Analyst will be a key business collaborator in forecasting, performance reporting, and expense management. To succeed in this Financial Analyst position, you will need to be comfortable with conducting financial modeling on various financial products, as well as measuring, analyzing and forecasting performance in conjunction with operating plans. The Financial Analyst will also advise management on the allocation of resources to best accomplish objectives and prepare reports for management.

Financial Analyst Responsibilities

  • Oversee the monthly and quarterly financial close process by working with accounting.
  • Function next to senior executives on strategic deep dives by developing financial models and insights on topics such as: Retention forecasts, Campaign Planning & Tracking, return on investment of strategic investments, event tracking and execution, strategic resource allocation, and prioritization.
  • Work closely with business partners in Accounting and Operations to execute against plans.
  • Create effective Business Intelligence (BI) to provide forward-looking insight and recommendation support.
  • Authenticate routine Area/Segment-level Bookings and P& L forecasting.
  • Assemble and overview forecasting reports.
  • Adaptable applicant skilled in dealing with large amounts of information and meeting expectations.
  • Track monthly and quarterly performance through comparison of actuals versus expectations and enable business partners to handle their resources.
  • Power monthly reporting to business partners on financial results and actions required
    Understand and explain internal and external drivers impacting performance and trending
    Inspect performance to date and assess potential risks and opportunities.
  • Comply with financial policies and regulations.

Financial Analyst Requirements

  • Excellent written, verbal and social communication skills.
  • Skilled at process engineering and optimization.
  • Ability to recognize, evaluate, and resolve problems effectively.
  • Ability to apply critical thinking and critical decision-making skills with management.
  • Efficient office systems, reporting software, databases and other BI tools recommended.
  • Ability to work cross functionally and influence appropriately.
  • Proficiency with Microsoft PowerPoint.
  • Advanced Microsoft Excel skills including VLookups and pivot tables.
  • Comprehensive knowledge of budget forecasting.
  • Budgeting experience required.
  • Financial planning experience.
  • Experience with general ledger functions

Education/Experience Required

  • BA/BS degree in Finance, Accounting or a related field.
  • Advanced credentials such as a Master of Business Administration / MBA or Certified Public Accountant / CPA are preferred.

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Title: Service Ambassador (SA)
Location: Remote/At-Home
Category: Full-Time
Starting Rate:  

The Objective of the Position 

The Service Ambassador (SA) will provide over the top customer service to families served under the various housing programs. This position requires exceptional customer service and sales skills. The Service Ambassador (SA) will answer questions and solve problems to provide a memorable experience for every client.

Customer Service Representative Responsibilities: 

  • Handle all contacts (phone) accurately and professionally
  • Respond to all the customer’s inquiries 
  • Research required information using available resources and knowledge
  • Accurately and thoroughly record call log notations in the system of record
  • Defuse and deescalate irate customers as to ensure great customer experience
  • Verify and update customer information
  • Identify and escalate priority issues
  • Perform data entry into SharePoint, and PHA business system
  • Provide excellent customer service to participants, landlords, co-workers, clients and vendors
  • Ensure regular attendance and punctuality
  • Perform other duties as assigned

Customer Service Representative Requirements

  • Strong written and verbal communication skills
  • Proficiency in MS Office
  • Excellent time management skills
  • Attention to detail and problem-solving skills

Education/Experience Required

  • 1+ year of customer services experience
  • High School Diploma/ GED required

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Title: HCV Specialist
Location: Remote/At-Home 
Category: Full-Time
Starting Salary: $

The Objective of the Position

As the HCV Specialist, your primary objective would be to provide complex customer service/relations as well as process various transactions and functions related to the HCV rental assistance programs. As an HCV Housing Specialist, your tasks would include determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. As an HCV Housing Specialist, you will be responsible for accurate and complete files/transactions, resolution of customer services cases and responsiveness to participant and landlord inquiries. 

HCV Specialist Responsibilities

  • Educate participants on program requirements and family obligations
  • Conduct participant briefings as needed
  • Conduct eligibility and intake activities for program applicants & participants 
  • Conduct annual/interim recertifications within required time frames
  • Process and monitor participant moves to a new dwelling, including portability 
  • Determine housing assistance payment and tenant rent calculation
  • Prepare/Execute Housing Assistance Payment (HAP) Contracts 
  • Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
  • Process all transactions within the PHA’s required business systems and procedures
  • Maintain accurate and complete applicant/participant files
  • Respond to and resolve any quality control findings associated with work completed
  • Provide excellent customer service to participants, landlords, co-workers, clients and vendors
  • Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements
  • Ensure regular attendance and punctuality
  • Perform other duties as assigned

HCV Specialist Requirements 

  • Possesses the ability to interpret laws, rules and regulations.
  • Able to execute tasks and assignments while maintaining adherence to deadlines
  • Able to solve problems independently 
  • Ability to use computers and other forms of technology to gather data, communicate and report to other individuals and agencies.
  • Intermediate to Advanced skills in Microsoft Applications, including but not limited to Excel, Word, Outlook and SharePoint
  • Ability to type 35 WPM
  • High Attention to Detail
  • Ability to communicate professionally, verbal and written
  • Intermediate to Advanced problem-solving skills
  • Ability to quickly learn new programs and applications
  • Ability to quickly adapt to new conditions depending on the need of client

Education/Experience Required 

  • Housing Choice Voucher (HCV) Program Certified Housing Specialist OR
  •  5+ years Housing Choice Voucher (HCV)/Public Housing/Property Management experience

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Title: ERAP Assistant Manager

Supervisor: Program/Project Manager

Location: Remote/At-Home (must reside in AZ, FL, IL, MT, SC, NC, TN, TX, VA or AL)

Status: Full-Time/Exempt  

The Objective of the Position

 

Reporting to the Program/Project Manager the Assistant Manager will lead the efforts in initiating, planning, executing, monitoring and controlling program processes.

ERAP Compliance APM Responsibilities:

 

  • Collaborate with PM on identifying processes and procedures.
  • Collaborate with PM on identifying and gathering project resources.
  • Create project workflow documents.
  • Collaborate and create processes and procedures performance measurements that will ensure completion of project scope, time and budget.
  • Anticipate the needs and challenges of each project and offer various solutions and best practices. Measure accuracy, consistency and conformity with project regulations and policies Train, coach and develop subordinate personnel. 
  • Prepare management reports.
  • Identify project areas of opportunities and make recommended adjustments.
  • Periodic reviews of applications, contracts, rental agreements, leases, laws, regulations, and other legal documents. 
  • Resolve more difficult and complex problems regarding eligibility, portability, habitability, and other functions related to assisting residents.
  • Provide support to Project Manager by making staff recommendations, conducting performance evaluations, and responding to subordinates’ requests regarding time off.
  • May represent the Project Manager when meeting with the public and other agencies.
  • Prepare various written correspondence to owners, residents and other agencies.
  • Perform other related duties as assigned. 

 

ERAP Assistant Project Manager Requirements 

 

  • Uphold the values and goals of the company by performing duties to the best of your ability.
  • Understand, uphold, and implement corporate culture
  • Ability to communicate and present professionally verbally and written
  • Strong relationship and conflict management skills
  • Attention to detail and problem-solving skills
  • Ability to work and research independently
  • Ability to ask for support when needed limits and deadlines
  • High Performance Ability to meet and exceed time
  • Ability to work under pressure
  • Strong critical thinking and decision-making skills.
  • Excellent organizational, time management and follow-up, follow-through skills.
  • Strong interpersonal skills and extremely resourceful.
  • Strong ability to create and implement effective performance measures.
  • Strong familiarity with project management methodologies and best practices
  • Experience seeing p through skills
  • Strong interpersonal skills and extremely resourceful.
  • Strong ability to create and implement effective performance measures. Strong familiarity with project management methodologies and best practices
  • Experience seeing projects through the full cycle.
  • Ability to complete projects according to outlined scope, budget, and timeline.

 

Education/Experience Required

  • Bachelor’s degree in Business Administration or experience in related field.
  • 3+ years managing long term programs or projects.
  • 3+ years’ experience as a compliance officer, compliance manager, or similar position.
  • Intermediate to Advanced skills in Microsoft Applications.
  • Federally Subsidized Housing programs certifications preferred.
  • Previous remote work experience preferred.
  • Certified compliance professional is a plus

Key Measurable Performance Indicators

  •  To be determined

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Title: Housing Choice Voucher Supervisor

 Supervisor: HCV Manager

 Location: Remote/At-Home (must reside in AZ, FL, IL, MT, AL, SC, NC, TN, TX, or VA)

Status: Full-Time/Non-Exempt  

The Objective of the Position

  • The HCV Supervisor is responsible for supervising, coordinating, and overseeing the implementation of programs and processes set forth by the HCV Manager. The position responsibilities include a wide range of activities related to performance and regulatory compliance. This position requires full accountability for assigned cases.

Housing Choice Voucher Supervisor Responsibilities

  • Work under the general direction of the HCV Manager
  • Assist in managing and coordinating the operation of the Housing Choice Voucher Program including Project Based Vouchers
  • Ensure compliance with and achieving a high-performance rating on the Section Eight Management Assessment Program (SEMAP) key indicators
  • Provides supervisory leadership to HCV associates and specialists
  • Perform other functions/duties as assigned
  • Conducts occasional field work involving contact with property owners and families to ensure compliance
  • Monitor production, quality control and data integrity of transactions completed by staff
  • Supervise and review work of staff as assigned
  • Serve as a point of contact to resolve non-routine issues for participants and landlords/owners

Housing Choice Voucher Supervisor Requirements:

  • Working knowledge of tenant/landlord law and contract administration.
  • Demonstrated work experience with a diverse, low-income population
  • Communicate effectively with a variety of clients, landlords, staff, and visitors, in a variety of situations
  • Experience working in a high-call volume and production environment with high performance guidelines and stringent deadlines.
  • Knowledge of, and skilled in, risk analysis and data evaluation
  • Proficient knowledge of Microsoft Office.

Education/Experience Required:

  • Bachelor’s degree in Business Administration, Public Administration, Housing Management, or related field preferred
  • Housing Choice Voucher Program Management Certification required.
  • 3+ years’ experience within the affordable and audit practices housing industry to include experience in training, quality control and audit practices.
  • 3+ years’ experience supervising employees in a customer service-oriented environment.
  • Key Measurable Performance Indicators To be determined.

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Title:  Human Resources Generalist

Supervisor: HR Manager

Location: Remote/At-Home

Status: Full-Time/Non-Exempt  

The Objective of the Position:

 The Human Resource Generalist is responsible for completing a variety of tasks to support the daily operations of the HR department. 

Their duties include but are not limited to:

comparing HR laws to current company policies and procedures, drafting templates for HR documents and working with other members of the department to oversee the hiring and onboarding process for company employees.  

HR Generalist Responsibilities:

  • Maintain digital files for employees and their documents, benefits and attendance records.
  • Educating newly hired employees on HR policies, internal procedures and regulations
  • Collaborate with upper management and employees to maintain Company standards
  • Take appropriate disciplinary action against employees who violate rules and regulations
  • Address employee grievances and concerns
  • Assist with recruitment and interview process, including phone screens, scheduling applicants, sending applicant information, and gathering feedback as necessary
  • Conduct benefits enrollment for eligible employees
  • Assist Managers with employee review process Assist HR Manager with projects and assignments as needed

HR Generalist Requirements:

  • Knowledge of administrative tasks and responsibilities
  • Excellent verbal and written communication skills
  • Advanced computer skills, including data entry, data processing, communication tools
  • Problem-solving skills and resourceful thinking
  • Leadership and coaching skills
  • Strong empathy and interpersonal skills
  • Detail-oriented with excellent organizational skills
  • Attention to detail and analytically driven

 Education/Experience Required:

  • 3+ years Human Resource experience Bachelor’s degree in Human Resources or related field preferred

Key Measurable Performance Indicators

  • To be determined Eff 1/1/2022

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