You might have noticed that, over here at AMA, we are big fans of quality control. Lately, we have been talking A LOT about the outstanding benefits to be gleaned from consistent quality control checks in your agency. However, we are aware that many agencies can get overwhelmed when thinking of how to execute great quality control. PHAs are often intimidated by the entire concept of agency audits, which is completely understandable. There is a lot at stake.
Even if you already have a system in place for conducting and managing quality control, you may find yourself, on more than one occasion, thinking, “There HAS to be a better way.” We know, because we have been there.
Having overseen and conducted hundreds of audits and quality control checks for agencies all over the country, we felt the same way. It was these feelings of frustration and overwhelm that led us to developing what we believe is the most innovative and effective tool for quality control management.
Our very own AMAzing QC.
What is AMAzingQC?
AMAzingQC is a web-based, interactive auditing tool that allows agencies to create, customize, conduct, and effectively manage quality control audits.
I know that sounds like a lot, so let’s break down how AMAzingQC can benefit your PHA.
Create and Customize
One of our favorite things about AMAzingQC is the ability to create custom audits and set parameters that address the specific needs of each review and each agency. This can be as simple as taking the existing pre-made templates provided within AMAzing QC, and tweaking them a bit, or building your own, completely from scratch. You can adjust the fields to filter the data for a precise result, or to target an exact task, outcome, or staff member. This level of customization ensures you are always targeting the exact information you need.
Performance and Management
We all want to believe all the changes we implement are contributing to the success of our agencies, staff, and participating families. But, many times, we make changes without ever really getting to see the results of them. Not anymore.
AMAzingQC allows you to measure the success of everything from team members to daily tasks to agency policies or procedures, all by using some of the following features:
Establishing a method for staff to respond to and correct audit findings.
AMAzingQC gives results and updates in real time. This means you always have the most up-to-date your fingertips. It also allows you to compile the collected information, filter it as desired, and produce reports based on the information you choose. So, no matter what you want to track, you have access to it at any time.
Effectively track and manage the progress of QC efforts and initiatives.
Because AMAzingQC allows you to filter and customize templates and reports, you can target specific information and get detailed results on that specific info. You can refine your results by employee, task, timeframe, or other criteria. The best part is you always have the ability to focus your efforts where the most attention is needed. The result is an efficient and high performing team, which brings us to our next advantage…
Greater transparency into deficiency trends allowing you to tackle trouble areas quickly.
What good is having all this knowledge, if you have no way of using it? Being able to track trends is an invaluable feature with AMAzingQC. Identifying data trends and then using that info to improve operations helps you to better set goals, correct deficiencies, and utilize your workforce in the most optimal manner. Understanding your trends allows your teams to be prepared for busy seasons, avoid bottlenecks in productivity, reinforce overburdened staff, and plan long-term.
Partnership
In addition to the amazing perks we already mentioned, you also get, well… us!
We partner with each and every AMAzingQC client to make sure you are able to utilize this incredible tool to its fullest potential and gain every benefit it has to offer.
We provide one-on-one training and technical support to help you move forward with complete confidence. All of our AMAzingQC partners have access to our years of experience and expert quality control knowledge, all at the click of a button.
Consistent quality control checks and best practices in management will absolutely transform your agency. The ability to not just overcome obstacles, but actually anticipate them and relieve your staff from unnecessary workload is at your reach.
Contact us for more info on AMAzingQC
