Customer Service

Our Call Centers are the best in the business.

For over 15 years, AMA has been providing customer service support to PHA's around the nation. Through short-term, project-based, or full-time contracts, your agency can benefit from the support of our Industry Experts.

Customer Service


AMA employs a High Performing Call Center that is specifically trained to assist your landlords and families. Our service is founded on 3 Pillars.


Promptness: Adhering to low wait times with a commitment to timely and accurate service.


Courtesy: Politeness and courtesy is almost a lost art, especially in our industry. Saying 'hello,' 'good afternoon,' 'sir,' and 'thank you very much' are all a part of our quality customer service culture.


Expertise: Knowledge is the difference between good customer service to excellent customer service. All of our Customer Services Representatives are rigorously trained in all aspects of the Housing Choice Voucher Program.


Our Current First Call Resolution Rate

Let us show you how we can transform your organization.