Customer Service

Our Call Centers are the best in the business.

For over 15 years, AMA has been providing customer service support to PHA's around the nation. Through short-term, project-based, or full-time contracts, your agency can benefit from the support of our Industry Experts.

Customer Service

 

AMA employs a High Performing Call Center that is specifically trained to assist your landlords and families. Our service is founded on 3 Pillars.

 

Promptness: Adhering to low wait times with a commitment to timely and accurate service.

 

Courtesy: Politeness and courtesy is almost a lost art, especially in our industry. Saying 'hello,' 'good afternoon,' 'sir,' and 'thank you very much' are all a part of our quality customer service culture.

 

Expertise: Knowledge is the difference between good customer service to excellent customer service. All of our Customer Services Representatives are rigorously trained in all aspects of the Housing Choice Voucher Program.

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Our Current First Call Resolution Rate

Let us show you how we can transform your organization.